Facebook provides an excellent platform for reaching prospective clients and staying in front of your database. Some of the ways that Facebook and be used are better known than others. For example, boosting posts and consistently posting about market conditions is a common practice for real estate agents. However, being able to target custom audiences using the Customer List feature (lists that you provide Facebook) is still a relatively unknown feature of Facebook, and when utilized correctly, can yield an incredible ROI (return on investment) for your real estate business.

In this post, we will review what Facebook Customer Lists and Custom Audiences are, how they can help, and the best practices to maximize the benefits. 

What Exactly are Customer Lists

The Customer List option of the Custom Audiences allows you to upload a list of people that you would like to target via Facebook ads. This list should include as much information as you have but does NOT require that know a person’s email or phone number.  Name and address is enough.  The more data you have, the better Facebook will do when it comes to matching.

Once you have your “Customer List” uploaded as a Custom Audience, you can use that audience when boosting a Facebook post or when creating an ad in the Facebook Ad Manager.

Why is this useful?

It’s useful for a couple of reasons:

  1. It allows you to target campaigns across multiple channels / mediums. Let’s say you mail a postcard advertising that you just listed a property. You can target the same individuals on Facebook with a similar message.
  2. It allows you to target individuals that you otherwise couldn’t due to the Special Ad Audience Housing restriction.  In 2019 Facebook started requiring that all ads for selling housing are identified as such. Once identified, the advertiser is no longer able to target based on gender, age, or zip code. The latter makes it extremely difficult for real estate agents to target homeowners in the same geographic location of the home they’re selling. By uploading a “Customer List,” you are able to target the exact individuals you would like to target.

This sounds great! How do I do it?

You can create these Customer Lists on your own from the Audiences Manager in Facebook or if you have a Wise Pelican account with a subscription plan (Silver or higher) you can push your lists from Wise Pelican directly into Facebook.

We’ll look at both options starting with performing it manually.

Creating Facebook Customer List Custom Audiences from the Facebook Audience Manager

If you prefer following a video, please click on the tutorial below:

The first thing you’ll do is navigate to the Facebook Audience Manager from your Business account.  If you don’t already have a business account, create one here: https://www.facebook.com/business/ads

Start Facebook Custom Audiences

Once you’re in the Audiences Manager, you’ll click the Create Audience button

 Create Facebook Audience

And select the Custom Audience Option

On the next screen you’ll select “Customer List”

Select Facebook Customer List

You will need to have a csv file of your customer list. If your list is inside Wise Pelican, this can be downloaded from the Manage Mailing Lists screen at https://app.wisepelican.com/admin/mailing-list/manage

Manage List Facebook Custom Audience

Click next on the next Facebook screen

Click Next Facebook

On the screen that asks if you have a Column for Customer Value you’ll select No

Facebook No Custom Value
Now we’ll upload our file

Facebook Custom Audience Upload File

And name the audience

Name Audience File Facebook

Make sure to check both the mapped tab as well as the “Action Needed” tab to map all of the possible fields. (Note that Facebook wants just about everything but the physical address. Name, City, State, and Zip code are enough.)

Mapped Facebook Custom Audience

Once you’ve mapped all of the fields you’d like to use, press “Upload and Create”

Create Upload Custom Audience
The next screen should show that you’ve successfully uploaded the “Customer List” and now have a Custom audience.

Facebook Custom Audiences Done


This Custom Audience can now be used when creating new ads.

Using Wise Pelican to Create the Facebook Customer List Custom Audience

In order to utilize this feature, you will need to have a paid Wise Pelican subscription of any level.  You can obtain a paid subscription at https://app.wisepelican.com/account/subscription

Once you have a paid subscription, you’ll see that you now have access to a “Create Facebook Audience” button.

Click Facebook Button

Select any list and click that button.  If this is your first time, you’ll be asked to grant Wise Pelican permission to create the audience on your behalf.

Once authorized, you’ll be able to name your audience and select which Facebook Ad Account you’d like the audience to be pushed to (if you have several).
Name Facebook Audience

Press “Create” and you’re done!

From here you can go directly to the ads manager for your account.

Go to Facebook Manager

Creating the Facebook Ad From a Post

Please note that when using the “Boost Post” functionality inside of Facebook and selecting that the ad is for housing, Facebook seems to sometimes allow you to choose Custom Audiences to boost to and other times not.  The best way is to create a new campaign is from the Ad Manager.

Once you’ve create a new campaign, you’ll go into the Adset and modify your audience to the Custom Audience you previously created.

Facebook Campaign

For the ad itself, you’ll select “Use Existing Post” and then “Select Post” to “boost” the post you already created.

Facebook Use Existing Post

Share With Us!

How have Facebook Custom Audiences helped you attract more real estate leads? What have you learned from this cool feature? Let us know in the comments below

Facebook Custom Audiences are a great feature to add to a well-rounded marketing strategy, and we are here for any of your Direct Mailing needs. You can create a free account with no credit card to see how Wise Pelican works by clicking here.

Leveraging Facebook Custom Audiences for Real Estate
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